ADV001 Cobertura de luxo com 5 suites na praia de Copacabana

Regras do Imóvel

• ADV’s terms and conditions Opening Hours Monday to Friday, from 9 am to 6 pm Saturdays, from 10 am to 5 pm Business phone: +55 21 975 100 656 or +55 21 97090-9740 Outside these hours, we are reachable 24 hours a day on the WhatsApp numbers listed above. Reservations To validate a reservation, our customers must send proof of payment and the following information: Full name Birthday Identity number or passport number Address / Neighbourhood / City / Zip Code Telephone Email Time of entry to the property/flight number (if by air) Departure time from the property Name of other guests (if any) Check-in Check-in time: 15:00 to 19:00 The customer is obliged to inform us of the time of his arrival and to give us his contact number. Without this information, check-in cannot be carried out. In the check-in process, the client will have to call our check-in department in advance by email, up to thirty minutes before arrival at the property. After receiving the call, one of our employees will wait for the guest at the entrance of the reserved property. If the customer arrives before our official check-in time of 2 pm, they can leave their luggage at the office during our opening hours. If the apartment is available and the client wants to be guaranteed the possibility of an early check-in, a change between 6 am and 2 pm can be arranged for a fee of 50% of the daily rent. This amount must be paid in advance. For check-ins between 10 pm and 6 am, the rent equivalent to the previous day must be paid. Check-out Check-out time: from 08H00 to 11H00 AM An ADV employee will meet the client at his apartment (the time will be scheduled in advance in the rental agreement), in order to examine the property, receive the keys and return the security deposit. For early check-ins and check-outs, the customers can store their luggage at the building’s reception or in a specific area in the property. If the property is available and the client only wants to leave between 11 am and 4 pm, we require a late check-out fee in the amount of 50% of the daily rent. This amount must be paid upon entry. For check-outs after 4:00 pm, we charge the next day's rent. If the customer does not check out at the agreed time, after a 30-minute grace period, it may generate a fine and breach of contract agreement. Reservations’ changes and cancellations In case of cancellation or no-show, the amount of the reservation deposit will not be refunded. There will be no refund of rent or deposit if the guest decides to leave the apartment before the deadline. Changes to the booking dates will only be allowed upon written confirmation from ADV. ADV has the right to immediately terminate the rental agreement, without any refund of amounts paid by the customer, in the event of one of the following cases: the total number of occupants exceeds the maximum defined on our website, disturbance of the peace in the neighborhood and/or violation of condo rules, organization of parties, consumption of illegal drugs, pets without our permission, failure to pay full rent or security deposit. If the reserved property has an internet connection or cable TV, ADV assumes no responsibility for any connectivity problems or inconveniences resulting from these. These services are provided by telecommunications companies and are beyond our control. In case of problems and disturbances with the internet connectivity or TV signal, there will be no refund of the rent payment. Guests Responsibilities and Obligations The guest assumes full responsibility for the property he has rented as well as for any item belonging to the condominium. The same applies to other residents and visitors. The client and all occupants of the apartment and visitors must comply with the condominium regulations and rules. Fines imposed by the condominium administration for non-compliance with the rules will be immediately paid by the customer. Additionally, they may also lead to the premature termination of the rental agreement without any refund. Visitors st condominiums that do not allow the entry of visitors. Please contact us before making any reservations where visitors are expected, so that we can provide you with a more suitable property. Some reservations do not include electricity and gas consumption, so check your rental agreement. In case of energy billing, the customer must pay the bills equivalent to the period of their stay at the time of check-out or, if the rent is longer than 30 days, after each month. Forum The Parties elect the Forum of the District of Rio de Janeiro, State of Rio de Janeiro, to resolve any issues or controversies arising from this Agreement, to the exclusion of any other, however privileged it may be. And, as they are thus fair and contracted, the Parties sign this Agreement, in 2 (two) copies of equal form and content, in the presence of the 2 (two) undersigned witnesses, so that its legal effects are duly produced. Services and Tours Cancellation Policy Any service that has been confirmed by you with ADV by written confirmation or by paying for the service cannot be cancelled once you have done so. This includes à la carte, house pre-storage, excursions and activities. When these services are planned and confirmed, ADV serves as your agent on your behalf, and you are then responsible for paying ADV. Please be aware that postponing an activity is the same as cancelling it and making a new appointment for it. For example, if you book and we confirm a private chef on Friday, but then you contact us to reschedule to Saturday, you will be charged for both thecancelledd Friday service and Saturday chef service (assuming we can find an available chef for Saturday). You agree to the terms and conditions listed above by completing the contract given by ADV before making a reservation for your residence. You also agree to refrain from disputing change costs and/or cancellation fees with Visa, MasterCard, American Express, Discover or any other company that provided your credit card. Accommodation Cancellation Policy There will be no refunds after the booking deposit has been paid, regardless of the reason stated by the renter, with the exception of the conditions and terms being met. The lessee will forfeit the entire amount, or 100% (one hundred per cent), of the reservation, if the contract is terminated solely due to the fault of the lessee and less than 60 (sixty) days remain before the start of the contract. If the contract is terminated more than 60 (sixty) days after its commencement, Villas no Brasil will pay 50% (fifty per cent) of the total amount paid. No-attendance Policy Renter will forfeit 100% (one hundred per cent) of the amount paid and forfeit any refund claim if he does not show up on the scheduled arrival dates. If any of the following occurs: (a) bankruptcy or the initiation of legal or extralegal recovery proceedings; b Fire, earthquake; c Fortuitous event or force majeure, this contract may be terminated in court, regardless of judicial or extrajudicial notification and without the right to compensation.